Where do you ship?
Currently, Flower Blossom Company only accepts and ships orders within the United States. We do not ship to international addresses.
When will I get my order?
Your order will be processed between 2-3 business days. Once your order is placed, you will receive an order confirmation and an estimated delivery date by email. Once your package leaves our Phoenix, AZ location, please Allow 5-7 business days for your shipment to reach you.
Please note: Flower Blossom Company does its best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the postal service, weather conditions, re-routes, and other circumstances outside Flower Blossom Company's control.
**During high volume periods (i.e. sales and holidays), orders may experience a slight delay in processing times.
Concerns with the status of your order, please email email@example.com
Can I make changes to my order?
We cannot edit, add or remove items on an order once it has been placed. If there is an issue with an order or it needs to be canceled, please reach out to customer service as soon as possible at firstname.lastname@example.org and we will do our best to accommodate.
How much is shipping?
We offer free shipping to the 48 contiguous states. Free shipping only applies before taxes and after discount codes have been applied. For orders shipping to Alaska, Hawaii, and U.S. territories and under $50.00 shipping costs are automatically calculated at checkout.
** We are unable to ship to addresses without a recipient. This also includes P.O. Boxes, APO/FPO Addresses, Freight Forwarders or Re-Sellers.
What is your return policy?
If you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or refund. Unused and unopened products in their original packaging must be postmarked within 14 days of the purchase date for a full refund minus the original shipping cost. Customers are responsible for any return shipping costs. Used, opened, and/or discounted, final sale items cannot be returned.
To return an item, please email customer service at email@example.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
382 W Tenia Trl
San Tan Valley, AZ 85140-5898
Please note you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, and after our approval of the requested refund, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
What if my order arrives damaged?
Customer satisfaction is our highest priority. We make sure every order is inspected before it is shipped to you. If, upon arrival, any part of your order is damaged, please email firstname.lastname@example.org and include your order number and a picture of the damage. Any inquiry must be received by Flower Blossom Company within 14 days of the purchase date.
Please note: Once a product is removed from its original protective packaging, we cannot be responsible for any further damage due to improper handling.
What items are final sale?
All sale products are final sale and are not eligible for returns or exchanges.
Custom Gift Sets: All custom gift sets are final sale and are not eligible for returns or exchanges.
Bulk Orders: Bulk orders that have been pre-approved are made to order and are final sale. Bulk Orders are not eligible for returns or exchanges. Bulk discounts are not valid on sale items.
Any other questions?
We would be happy to assist you – please email us at email@example.com